Vivienne has a long history of working with forward thinking organisations helping them to pursue optimum performance by deploying a wide range of innovative solutions. An entrepreneur herself, she has helped a wide range of clients across multiple sectors in a management or advisory capacity.
With a focus on service design and its applications to a broad range of products and platforms she has been instrumental in realising the ambitions of businesses of varied size across various sectors including hospitality, food and agriculture, transportation, retail, and the public sector.
As a senior level consultant and Co-founder of /LAB, a Dutch agency for service and experience design, she has worked with a diverse range of local and international brands as well as public organisations including NH Hotel Group, Amsterdam Airport Schiphol, Limburgs Museum, Rabobank and Leolux.
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