Tomasz Bienkowski



Tomasz is a service designer and an innovation expert. He is the founder of Brussels-based Innovation Titans, a firm specialising in customer experience and new ideas. By creating innovative customer experiences and transforming brand engagement routes, Tomasz has become an expert at helping brands to stand out. He was previously a senior service designer at Kwiecinski Business Advisory, and prior to that worked as Innovation Officer at Raiffeisen Polbank.


He combines a wealth of knowledge in behavioural economics, social psychology, systems thinking and services marketing. He possess a firm knowledge of experience-led marketing strategies in finance, transport and retail sectors and has previously been responsible for developing innovative projects for OP Bank and Finnish State Railway as well as for one of the two major global payment services.









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